コンテンツをスキップする
  •  
  1. KINTO UK
  2. About Our Products
  3. General
General
  • Q. Are your products BPA-free?
  • Q. What does "capacity" on the product page mean?
  • Q. What does "Product size and shape vary in each item" on the product pages of porcelain items mean?
  • Q. Two of the same product do not look identical. Is this a defect?
  • Q. The color of the product mentioned on the webshop does not match the actual product.

Q. Two of the same product do not look identical. Is this a defect?

Slight differences in shape, color, and texture can occur due to the natural materials and manufacturing process used.

We define these variations as unique characters rather than defects.

Related articles

  • Does KINTO Europe and KINTO Europe UK carry the same products as KINTO Japan?
  • Why does my mug/cup product look different than the one I bought before?
  • Why does my teapot drip every time I pour from it?
  • I dropped my tumbler and dented it. Is it okay to keep using it?
  • The color of the product mentioned on the webshop does not match the actual product.

For more questions, please contact us via the contact form.

CONTACT FORM

© KINTO Europe Ltd. All rights reserved.