Orders

• Q. Can I change or cancel my order?
• Q. I have not received an order confirmation e-mail.
• Q. Can you issue a formal receipt or invoice?
• Q. Can I order fewer items than the set quantity?
• Q. The item I want is out of stock. How will I know when it is back in stock?

Shipping

• Q. Which countries do you ship to?
• Q. When will my order be shipped / delivered?
• Q. What are the shipping fees?

Payment

• Q. Which currencies can I pay in?
• Q. Which payment methods can I use?

Returns & Warranty

• Q. Can I return products?
• Q. Is there a warranty on KINTO products?

Gift Cards

• Q. What is a KINTO Gift Card?
• Q. How do I redeem a KINTO Gift Card?
• Q. Where can KINTO Gift Cards be used?
• Q. How do I check my remaining balance?
• Q. What if my purchase is more than my gift card balance?
• Q. When does my gift card expire?

Other

• Q. Does KINTO Europe and KINTO Europe UK carry the same products as KINTO Japan?
• Q. Are KINTO products safe to use?
• Q. What do I do if I have purchased a KINTO product through a reseller and have a complaint or questions about the quality or usage of the product?